Road contractors not averse to submitting inflated Crown property claims
Management & Adjusting (CMA) has welcomed comments by the Earl of Lytton in
the House of Lords that Highways England’s contractors were apparently not
averse to submitting inflated claims for road infrastructure damage.
that drivers, fleet operators and insurers have paid at least £10 million too
much over the last three years in overstated invoices.
for repairing Crown property - motorway barriers, traffic signs, road surfaces
etc - following a crash or vehicle fire usually rests with Highways England,
but much of the work is contracted out.
response to the Queen’s Speech in the House of Lords, the Earl of Lytton said:
“I suggest that there are many areas in which public administration and
corporate social responsibility must improve.
is not clear whether one is dealing with the objective public administrator, a
commercial competitor or some sort of political adversary. That should not
“I welcome the
attention being given to the question of spurious personal injury claims in
motor accidents, but Highways England’s own contractors are apparently not
averse to submitting inflated ‘green claims’, as they are known, for highway
infrastructure damage caused during motor accidents. These increase insurance
costs, too, and appear to be out with the contractual arrangements with
Highways England, and yet nothing seems to be done about them.”
of CMA, Philip Swift, a former police detective, said: “We’ve been in dialogue
with Highways England for some time regarding the unacceptably high proportion
of invoices for damage to Crown property which are overstated.
“This is a
serious matter as evidence in our possession indicates that many drivers, fleet
operators and insurers have had claims and facts misrepresented to them.
England has so far failed to put a stop to this practice, seemingly content to
simply accept what their contractors present. Hopefully recent managerial
changes will prompt a change in approach.
basic investigations so frequently result in these claims being halved or
dismissed entirely, something is clearly very wrong. These incisive comments by
the Earl of Lytton can only help to raise awareness of the issue.”